As the end of the year quickly approaches, now is the time to reflect on the success, or improvements, that were made during 2017. While many different industries are in full-force preparing for the new year, far too often investment homeowners get comfy or caught up in their own holiday plans, which can lead to management jobs that slip through the cracks for their rental properties.
However, the holidays are an ideal time for homeowners to concentrate on their loved ones and friends, which makes property management services merrier this season. This may often result in tenants not only renewing their contracts at the following year, then you are left searching for new tenants.
Many establish New Year’s resolutions they soon forget, but we encourage you to begin practicing property management habits at any given time of the year and stick with it to enhance your retention rate.
Check out these two tips to start the new year with very merry residents:
1. Respond Promptly
Nothing is worse during the holiday season than waiting in long lines, simply to get less-than-cheerful customer service. While you are an investment property owner, it is important that you use a home management staff which reacts immediately, and does so in a professional and positive way. This establishes a good rapport with your residents and influences their choice on where they will live next year.
2. “Holiday Hours”
Property management is a 24-hour job, with many repair emergencies happening in the middle of the night. Both you and your tenants will be happy when your property management staff continues this service through one of the busiest times of the year.
If you follow these tips this holiday season, then you are already off to a good start in having higher retention rates for your new year. If you would like more information about our property management services, contact us online or call us at 919-481-0008 today.
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.