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Maintenance, Emergencies, and Professionals, Oh My!

Tenant on the Phone with Rolesville LandlordIf you are the owner of a Rolesville rental property, sooner or later, your tenant will call you with a sudden request for maintenance or repairs. It’s really important to learn the best ways to respond to different tenant requests. If you are handy, there are some things you could certainly deal with yourself. On the other hand, there are times when deciding to fix something yourself could just make matters worse. To appreciate and understand when to call in a maintenance tech, here are specific questions you can use to assess the existing problem.

How urgent is the problem?

If your tenant has contacted you regarding a repair or maintenance issue, you should first pay attention to how urgent the problem is. Allowing that your tenant may be discontented about an inappropriately running dishwasher or dripping faucet, these are maintenance items that do not cause an emergency visit. But certainly, if your tenant reports an issue that would make the property uninhabitable, you should take immediate action to make this problem right. Common examples are, to name a few, significant water leaks and damage or a non-functioning furnace or air conditioner. In these types of instances, it is usually right to get advice and actual help from professionals.

Do you know how to do it yourself?

If you have a positive experience with doing maintenance and repair tasks, you may be the best person to get back to a tenant’s request. This is particularly true if the task is a pretty straightforward and an easy one or something you already know how to do. But, indeed, attempting to fix something in an emergency without the proper tools or know-how could be a major flop. Precisely why, if you are either not totally sure how to work on the issue or don’t have time to do it there and then, it’s certainly best to send a service technician to take care of it for you.

Is doing it yourself REALLY the best use of your time?

Another pertinent question to consider is whether going over to your rental property and completing repair and maintenance tasks is the best use of your time. Every hour you spend on property repairs and maintenance is an hour you are not spending on other more crucial things, whether managing your investments or spending quality time with loved ones. If you mull over how much your time costs, it may be more economical to hire a service tech instead.

Do the repairs require a licensed professional?

A good deal of maintenance and repair items are fairly not burdensome, easy-to-do, do-it-yourself tasks, including replacing filters or cleaning the refrigerator coils. Be that as it may, others may dictate the services of a licensed professional. Such projects are either too dangerous or difficult for untrained Rolesville property managers to do themselves. Electrical issues, major plumbing problems, and distresses with an HVAC unit should all be presented and delegated to a professional service technician.

Is regular maintenance being scheduled?

To keep your rental property in good condition, you will necessarily ensure that regular maintenance is applied. If your tenant seems unable or unwilling to help you with some routine maintenance tasks, either expect to do it yourself or hire someone to do it for you. In both cases, proactive maintenance is one of the effective means to those late-night emergency calls and it gives a good idea on your property’s condition. By maintaining and replacing things before they break or wear out, you can reduce your maintenance and repair costs and keep your tenants totally and happily secure.


If property maintenance and repairs are not your most preferred part of owning a rental home, we can help! At Real Property Management Raleigh, we have a proactive approach to property maintenance. Also, we easily have access to a network of quality service providers who can keep your property in desirable condition for less than you’d certainly pay on your own. Contact us online to learn more!

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